Open Vacancies
Cairo
Job Description
We are seeking a passionate and experienced Product Owner to join our growing team. You will play a critical role in driving the development and success of white-labeled mobile applications for our network of banks and financial institutions. You will be responsible for translating business needs into user-centric features, prioritizing the product backlog, and ensuring the final product delivers a seamless and valuable experience for bank customers.
Job Requirements
- Collaborate with stakeholders (business analysts, developers, designers) to gather requirements and define the product vision for white-label mobile applications.
- Conduct user research and analysis to understand the needs and pain points of bank customers.
- Develop and maintain a prioritized product backlog, ensuring alignment with business objectives and user needs.
- Create and manage user stories, acceptance criteria, and product roadmaps.
- Own the product roadmap and ensure its alignment with business strategy and market trends.
- Work closely with the development team to prioritize features and ensure timely releases.
- Champion user experience (UX) by advocating for user-friendly and intuitive features.
- Track key performance indicators (KPIs) and analyze user behavior to measure product success and identify opportunities for improvement.
- Communicate effectively with stakeholders across various departments (development, design, marketing, sales) to ensure project transparency and alignment.
- Work closely with security teams to ensure adherence to industry best practices and regulatory compliance.
Giza
Job Description
We are seeking a visionary and growth-oriented Product Head to lead our mobile app development team. You will be responsible for shaping the product strategy and roadmap for multiple white-labeled mobile applications used by banks, FinTech’s, and corporates for card solutions. Your primary focus will be on driving sustainable product growth through user acquisition, engagement, and retention strategies.
Job Requirements
- Develop and own the long-term product vision and roadmap for our white-labeled mobile app suite, aligning it with market trends, client needs, business objectives, and prioritizing features that drive scalable growth.
- Lead a team of Product Owners and collaborate with stakeholders (designers, developers, marketing, sales) to define product requirements, ensure product success, and implement features that maximize user acquisition, engagement, and retention.
- Conduct market research and competitive analysis to identify new opportunities for product growth, stay ahead of industry trends, and identify features with high user adoption potential.
- Champion user experience (UX) by advocating for user-centric design principles and driving product iterations based on user data and feedback to optimize user journeys and drive engagement.
- Define go-to-market strategies for new product features, ensuring successful launches that fuel user growth.
- Manage product budgets and resources effectively, prioritizing initiatives with the highest potential for growth and return on investment (ROI).
Cairo
Job Description
Holder of the role must be analytical, self-motivated, and with the ability to collaborate well with others from diverse backgrounds. The position requires strong knowledge of digital payments, processing and Financial Card production solution,
Successful candidates will possess strong communication skills, empathy, and a customer-focused attitude, along with the ability to troubleshoot issues effectively and collaborate with team members to ensure customer satisfaction.
As a Technical Customer Support Specialist, you will be the frontline representative responsible for providing excellent support and assistance to our customers. Your primary role will be to address customer inquiries, troubleshoot issues, and ensure a positive customer experience. You will serve as the main point of contact between the company and its customers, helping to build and maintain strong customer relationships.
Job Requirements
- Provide Technical Support: Assist customers with troubleshooting technical issues related to our products or services, guiding them through solutions or escalating complex issues to higher-level support teams.
- Resolve Customer Issues: Investigate and resolve customer complaints or concerns in a timely and efficient manner, striving to exceed customer expectations and achieve high levels of satisfaction.
- Educate Customers: Educate customers about product features, usage, and best practices to maximize their experience and ensure they derive full value from our offerings.
- Document Interactions: Maintain accurate records of customer interactions, including details of inquiries, complaints, or feedback, in the company's CRM system.
- Collaborate with Team Members: Work closely with cross-functional teams, including sales, product development, and marketing, to address customer needs and contribute to ongoing improvements in products and services.
- Stay Informed: Stay updated on product updates, new features, and industry trends to provide informed assistance to customers and contribute to product knowledge resources.
- Contribute to Knowledge Base: Help develop and maintain a comprehensive knowledge base of FAQs, troubleshooting guides, and support documentation to assist both customers and internal teams.
- Handle Escalations: Escalate complex or unresolved customer issues to appropriate internal teams or management for further investigation and resolution
- Ensure Customer Satisfaction: Proactively follow up with customers to ensure that their issues have been resolved satisfactorily and seek feedback to identify areas for improvement.
Giza
Job Description
A business analyst (BA) is a person who processes, interprets, and documents business processes, products, services, and software through analysis of data. The role of a business analyst is to ensure business efficiency increases through their knowledge of both IT and business function.
Business analysts’ main objective is to collect information, study business requirements, and analyze it to eventually come up with business and technical cost-effective solution that serves the business need.
Job Requirements
- Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business
- Budgeting and forecasting
- Planning and monitoring
- Projects requirements documentation
- Variance analysis
- Pricing
- Reporting
- Defining business requirements and reporting them back to stakeholders
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